PrimeTime Lacrosse Frequently Asked Questions — General Questions
How can I contact PrimeTime Lacrosse?
By Mail: PrimeTime Lacrosse, 9 Crest Rd. Suite 8 Wellesley, MA 02482
By Phone: 1-888-PTLAX-44
By Email: Tyler@PrimeTimeLacrosse.com or Jason@PrimeTimeLacrosse.com
By Fax: 888-912-4490
What is PrimeTime Lacrosse’s refund policy?
At PrimeTime Lacrosse, we understand plans can change and unforeseen events do occur. Below are our refund policies for each program:
Babson College/Stonehill College – Overnight Camp and Day Camp Refund Policy
Full Refund – 30 days prior to the first day of camp less a $25 processing fee.
50% Refund – Two weeks prior to the first day of camp less a $25 processing fee.
**We cannot offer refunds for any reason once a program begins.**
9am-12pm Day Camps Refund Policy
Full Refund – Two weeks prior to the first day of camp less a $25 processing fee
**We cannot offer refunds for any reason once a program begins.**
ALL Other PrimeTime Lacrosse Programs (Clinics, Small Group Training, etc)
Full Refund – Two weeks prior to the first day of camp less a $25 processing fee
***All Credit Must be Redeemed in a Program not more than 6 months after initial program***
**We cannot offer refunds for any reason once a program begins.**
Medical Refund Policy
We offer a full refund less a $25 processing fee right up to the first session of a program in the event of a medical situation with a doctor’s note.
Does my son/daughter have to be registered with US Lacrosse?
For insurance purposes we ask that all PrimeTime Lacrosse participants be registered with US Lacrosse and have an active membership. If you do not have one you can purchase one at www.USLacrosse.org for only $25. This membership needs to be current prior to the start of camp.
I am having problems accessing my son/daughter’s account information OR I need to add a credit card.
In order to edit your account information and update payment information, please click here to read instructions on using our online registration system.
What equipment does my son/daughter need for a PrimeTime Lacrosse program?
For all PrimeTime Lacrosse programs we require that players bring a full set of equipment.
For boys this includes:
• Helmet
• Gloves
• Elbow pads
• Shoulder pads
• Stick
• Mouth guard
• Rib pads (recommended)
• Protective Cup (recommended)
• Sneaker AND Cleats
For girls this includes:
• Goggles
• Mouth Guard
• Stick
• Sneakers AND Cleats
What if my son or daughter has a medical condition that needs to be monitored, has medication that needs to be administered, or a food allergy?
In the event that any of the above conditions exist we ask that you please make us aware of the situation two weeks prior to the start of camp. On check-in day each parent/guardian will have the opportunity to speak with the Athletic Trainer and discuss any issues.
What is PrimeTime Lacrosse’s weather policy?
PrimeTime Lacrosse will do everything in its power to ensure that camp continues so long as the weather is still safe for participants, but PrimeTime Lacrosse does reserve the right to cancel a program in part or in whole due to weather conditions without the guarantee of makeup session or monetary refund.
